new contour problem
Having problems for the last month, becoming worse.
We set up a future program to be recorded, via Guide page. Red dot with checkmark appears as normal. During expected time of recording, we notice no red light on the front of the contour box. Checking the DVR LIst, the scheduled recording does not appear. In Guide, the program shows a red dot without checkmark. Upon trying to watch the (unrecording) channel in real-time, via the contour box, the "channel is unavailable" (either HD or SD), although other TVs, on mini-boxes only, DO display the channel. ???????
Cisco Model 9865
If we must exchange the box, can the previously recorded shows in memory be transferred to a new box?