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CadeJ's avatar
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New address nightmare- serviceability

I recently moved to a new construction with a brand new address. The street I live on is the city limit line. Across the street is a huge educational complex with cox cable Internet. My neighbor 100 yards to the east is a cox cable internet subscriber. I am a cox cable customer whos account is on hold since we moved. Cox has now spent 3 weeks seeing if they can service my new house. The ticket is still pending. I have been on the phone a dozen times and contacted them through facebook multiple times. This is the stupidest thing in the world. Get your *** together. Millennials breathe broadband. Do you want my death on your hands?

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  • Hi Cade, the purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at