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Navarro005's avatar
New Contributor

NetGear Router dropping connections seemingly at random

I am currently having a problem with my router where the Cox DNS server I am connected to stops resolving host names. Then both Wifi and Ethernet connections will disconnect from the gateway and reconnect shortly afterward. 

What can I do to remedy this? It used to happen months ago but stopped mostly when a certain member of the family moved out. They recently moved back in (leading me to suspect them). They only use a single mobile device to connect to the router so it seems highly unlikely that it is causing such a serious problem. That could be chalked up to coincidence I suppose.

4 Replies

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  • JonathanJ's avatar
    Former Moderator

    Have you tried doing a factory reset on the router?

  • Navarro005

    I'd like to take a close look at the modem. Please send an email to: and include your full address and the account holders name.

    Cox Support Forums Moderator