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Casey2212us's avatar
Casey2212us
New Contributor

Netgear CM600

I'm in the process of connnecting my internet, i am a new customer and I am connecting myself.  I have a Netgear CM600 modum, and a Netgear Orbi router.  I am having trouble with cox customer service and technicians recognizing my modum.  All they can tell me is that they cannot recognize my modums MAC address.  I've had a technician out, spent hours on the phone with customer service and even went as far as replacing the modum with a new one.  I see that other customers are able to connect their netgear cm600.  What am I doing wrong?

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  • ChrisL's avatar
    ChrisL
    Former Moderator
    @Casey2212us

    This could indicate a problem with the modem itself or that the MAC address is not correct for some reason. You can email us at cox.help@cox.com with a picture of the modem's label and your account info if you'd like further assistance getting the modem provisioned.