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kharris8788's avatar
kharris8788
New Contributor

Navigating Guide

When navigating the channel guide in Favorites mode I punch in a channel I want to ski to in the guide and I get the message that this channel is not in my "Favorites" and to switch to "All Channels". The issue is that the channel IS in my "Favorites". This is the case with all the channels i enter that are already in my "Favorites". I have tried rebooting the system but this didn't help.

8 Replies

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  • StephanieA's avatar
    StephanieA
    Former Moderator
    What channel are you getting this message? What type of guide or receiver do you have?

  • kharris8788's avatar
    kharris8788
    New Contributor

    I am receiving this on any channel I input. Not sure what receiver I have.

  • Hi Kharris,

    Is this a recent change? Was the Favorites Guide view working correctly prior to your post?

  • StephanieA's avatar
    StephanieA
    Former Moderator
    Are you getting this message on all TVs in the home or just one?

  • JonathanJ's avatar
    JonathanJ
    Former Moderator

    Hi kharris8788,

    When you have the 'All Channels' guide view selected, do you see the star icon next to your favorite channel?