Because they are a bunch of incompetent,idiotic,stupid jerks. They don't care about their customers only the money we spend. I called and got the run around from a guy in Kansas for 15 minutes . He didn't have a clue.. Yes the race was supposed to be on 803 because of the Redskins being on 1004. Geez Columbo and the Rockford Files shows from the 70's when I was a kid.. I want a credit on my account. 100% b.s. and 100 % the fault of Cox Communications!! I hope someone there has the manhood to contact me..But I doubt it.