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Mywifi's avatar
New Contributor


I am trying to get to myWifi under my account but it reads ineligible modem, but I have a modem from cox and checked that it is eligible, How do I fix this?

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  • JonathanJ's avatar
    Former Moderator
    @ Mywifi,

    Please email full-service address, primary name, make/model serial number of modem and last 4 SSN to