Forum Discussion

johnstewart1999's avatar
johnstewart1999
New Contributor

my remote Contour loses the picture and sound reliably after 20 minutes

and then intermittently the rest of the evening. Got any suggestions?

3 Replies

Replies have been turned off for this discussion
  • StephanieA's avatar
    StephanieA
    Former Moderator
    Does the receiver reboot after you lose the picture and sound? Is the cable straight from the wall to the receiver or is there a splitter?

  • No, the receiver doesn't reboot. The picture and sound just suddenly reappear. And no, there is no splitter. It's like the main box feeding the mini stops, or loses the stream.

  • DerrickW's avatar
    DerrickW
    Valued Contributor
    We can look into this further for you, we may need to get a tech out to to some more troubleshooting. Please email us at cox.help@cox.com with the account information, thanks!