My internet keeps going down for 5-10 intervals and ive had 5 techs out here.

Question

So starting on 9/28/17 my internet started having interments drops in connection. Ive had 5 techs out here since then and theyve replaced all my lines my router 3x's and run several speed tests. None of them have been able to figure out the issue and they refuse to check the node for corrosion or anything like that. Ive asked 3 times now for someone to check the node and I keep getting the run around. I cant stream or play video games because everytime i try my internet will go down several times during the hour. I had one technician tell me it was because of the website i use to watch videogame streams, which is twitch.tv. At this point im really thnking about switching because im getting so sick and tired of all the run around ive been getting. Also i checked some levels and logs while it was happening and unfortunately i cant ever check it while its happening because my internet isnt working but this is the most i could find.

10/3/2017 8:54
84000700
5
RCS Partial Service;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;

10/3/2017 8:54
84000500
3
SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;

10/3/2017 8:54
84020200
5
Lost MDD Timeout;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;

10/3/2017 8:54
84000700
5
RCS Partial Service;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;

10/3/2017 8:56
84000500
3
SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;

10/3/2017 8:56
84000700
5
RCS Partial Service;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;

10/3/2017 8:56
84000500
3
SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;

10/3/2017 8:56
84020200
5
Lost MDD Timeout;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;

10/3/2017 8:57
82000400
3
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;

10/3/2017 9:06
73040100
6
TLV-11 - unrecognized OID;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;

10/3/2017 9:08
84000700
5
RCS Partial Service;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;

10/3/2017 9:08
84000500
3
SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;

10/3/2017 9:08
84000700
5
RCS Partial Service;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;

10/3/2017 9:08
84000500
3
SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;

10/3/2017 9:08
84020200
5
Lost MDD Timeout;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;

10/3/2017 9:26
73040100
6
TLV-11 - unrecognized OID;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;

1/1/1970 0:01
82000200
3
No Ranging Response received - T3 time-out;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;

10/3/2017 9:55
73040100
6
TLV-11 - unrecognized OID;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;

10/3/2017 11:16
82000200
3
No Ranging Response received - T3 time-out;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;

10/3/2017 23:51
73040100
6
TLV-11 - unrecognized OID;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;

karen_r · Answer

Hello Skyguy,

So that we can further investigate the ongoing problem that you're having please email your full name &amp; address to cox.help@cox.com. Thanks

skyguy · Answer

Ok i did.&nbsp;

skyguy · Answer

How long does it take them to respond?

bryceg · Answer

I think I'm having the same issue as you.. It's very disheartening to see that the techs aren't doing anything though I suspected as much if since it's completely "fine" some times of the day for me. I may have to start asking neighbors because with as much as it is happening to me I'm willing to bet they're noticing netflix issues as well.

skyguy · Answer

Its especially frustrating because the techs will just tell you nothing is wrong. COX this obviously an issue with some type of firmware in the modem. Please fix.&nbsp;

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My internet keeps going down for 5-10 intervals and ive had 5 techs out here.

5 Replies

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10/3/2017 8:54	84000700	5	RCS Partial Service;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;
10/3/2017 8:54	84000500	3	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;
10/3/2017 8:54	84020200	5	Lost MDD Timeout;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;
10/3/2017 8:54	84000700	5	RCS Partial Service;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;
10/3/2017 8:56	84000500	3	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;
10/3/2017 8:56	84000700	5	RCS Partial Service;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;
10/3/2017 8:56	84000500	3	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;
10/3/2017 8:56	84020200	5	Lost MDD Timeout;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;
10/3/2017 8:57	82000400	3	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;
10/3/2017 9:06	73040100	6	TLV-11 - unrecognized OID;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;
10/3/2017 9:08	84000700	5	RCS Partial Service;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;
10/3/2017 9:08	84000500	3	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;
10/3/2017 9:08	84000700	5	RCS Partial Service;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;
10/3/2017 9:08	84000500	3	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;
10/3/2017 9:08	84020200	5	Lost MDD Timeout;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;
10/3/2017 9:26	73040100	6	TLV-11 - unrecognized OID;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;
1/1/1970 0:01	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;
10/3/2017 9:55	73040100	6	TLV-11 - unrecognized OID;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;
10/3/2017 11:16	82000200	3	No Ranging Response received - T3 time-out;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;
10/3/2017 23:51	73040100	6	TLV-11 - unrecognized OID;CM-MAC=78:23:ae:21:a6:9d;CMTS-MAC=00:38:df:9a:5a:41;CM-QOS=1.1;CM-VER=3.0;