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littleone's avatar
littleone
New Contributor

My connection keeps dropping :(

Iv'e been timing out for the past 5 weeks. I want to know if these connection levels from router [CG3000DV2] are the issue.

Pictures of connection levels




https://gyazo.com/4f4652edcee0a9fa007efdcf26462772

https://gyazo.com/bf330b1c2468da6048a496321115f9ee

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  • StephanieS's avatar
    StephanieS
    Moderator
    littleone

    Please send an email to: cox.help@cox.com and include your full address so I can take a look at the modem. I'll also need the account holder's name.

    StephanieS
    Cox Support Forums Moderator
  • littleone's avatar
    littleone
    New Contributor

    I sent an email with the subject titled "Taking a look at my modem [littleone]" Thanks for the quick response by the way :)

  • StephanieS's avatar
    StephanieS
    Moderator
    littleone

    Thanks! I'm looking at your modem now. I'll respond to your email.

    StephanieS
    Cox Support Forums Moderator