multiple XR11-RF remotes with Contour 2 (Arris XG1V3 / CMX013) box.
Just got my first Contour 2 box from Cox and like it. At the store, I asked if I can use more than 1 remote with the box; the guy said no, but was kind enough to give me a 2nd XR11-RF remote anyway, so I could try it.
To my surprise, I was able to pair BOTH remotes to the box and fully control them via RF (I could use voice commands with both remotes so I know it was working RF; also, the lights on the remote are all green, further confirming RF).
Sadly, that Arris box locked up within 5 hours of installing it. Got a replacement Arris box (XG1V3) from the store the next day, and this time no more lockups. I paired the included new XR11-RF remote to the new box as normal (entering a 3 digit code into the remote, as provided by the Arris box on the TV screen). Works fine. But then, the second XR11-RF remote no longer worked (not surprising since it was paired to the old (returned) box). I found a procedure online to reset the remote, essentially telling me to press/hold setup on remote, then enter code '987'. I did this. (Later I read that the code should have been 986).
Interestingly, now the second remote works fine, as does the primary remote, both in RF mode, even though I have not paired the 2nd remote to the box!
Everything works on the 2nd remote, including voice commands. Indicator light on remote blinks green, confirming RF.
I'm about to do the 'correct' unpairing process (code 986) but before I do,
1) should it be possible to have 2 XR11-RF remotes controlling one Contour 2 (Arris XG1V3) box via RF? (I know it's working for me, but am I just getting lucky here)?
2) if I do go through the correct 'un-pair' process (code 986) will the remote then work in IR mode rather than RF mode?
As a secondary question ... is there any way to get my OLD Cox remote (I believe it is a model URC7820) to work with the new box? I have a bunch of them around and it would be nice to make use of them. I realize it would be reduced functionality (no voice command) and be line-of-sight (IR not RF) but if the Contour 2 box supports IR, I'd like to try it. I presume I'll need to reprogram the remote in some way.