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Smuggsauce's avatar
Smuggsauce
New Contributor

Motorola Arris SB 6190 Firmware Update?

Hello.  I am between buying the Motorola Arris SB 6183 and the SB 6190 modems.  I have read that there is a firmware update that is either a make or break for the SB 6190.  Has this firmware been pushed out to the users or is it still being tested?  Thank you.

Kris

ArrisSURFboard

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  • grymwulf's avatar
    grymwulf
    Contributor II

    First I've heard of a make or break firmware update for the SB6190 - and I know many people are using this modem currently.

  • Becky's avatar
    Becky
    Moderator

    Hi Smuggsauce,

    Both the Motorola Arris SB6183 and the SB6190 modems are on the list of Cox Approved Cable Modems, found HERE. We have many customers using both models.

  • Smuggsauce's avatar
    Smuggsauce
    New Contributor

    The 6190 was having latency issues in certain games where packets are crucial.  I had read that a firmware update was in the works, but had not yet been pushed.  Is this correct and if so, is there an ETA on this firmware update?

  • ChrisL's avatar
    ChrisL
    Former Moderator
    @smuggsauce

    The update for the 6190 has already been deployed on our network. Any modem that doesn't have it will automatically be updated during our nightly maintenance cycle.