Mortorola Tuning Adapter Won't Connect to SDV Channels
Three weeks ago I began the process of installing a TiVo Bolt DVR to our HDTV. We've been Cox customers for 33 years and have used TiVo DVRs since 2007. I had picked up a NEW Arris (they bought Motorola's Home cable Division) cable card, tuning adapter, splitter and POE filter from the local Cox Solutions Store. The cable card pairing was easy, but the TiVo Bolt said the tuning adapter needed a firmware upgrade. I called the Cox activation number and was told that it might take 30-60 minutes before the TA connects to the system. Well, it took about 36 hours! Finally the amber light stopped blinking and the Bolt had a channel lineup linked to the TA. Suddenly, three days later the switched digital channels (1100 and above) stopped working. For some unknown reason the TA was no longer locked onto the signal. Since then I've spent hours and hours on the phone with Cox technical support and TiVo support trying to find a solution. Over the last ten days three different Cox technicians have come to our home and done everything they could to fix this including trying a half dozen "refurbished" tuning adapters, none of which worked. Since the only TA that worked was a brand new unit I've attempted to find another one at every Cox Solutions Store in RI, without success, including the South County store where I picked up the first one! Three stores didn't even have the courtesy to return my call! HAS ANYONE SUCCESSFULLY INSTALLED A TIVO BOLT TO THE COX DIGITAL CABLE? I hope the forum moderator sees this post.