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  • CarolLM's avatar
    CarolLM
    Former Moderator

    Hi Kaster, I'd like to take a look at this  for you.  Via email to cox.help@cox.com please provide your complete address including city, state, zip code, account name and the specific issue you're experiencing.  Thanks 

  • Tecknowhelp's avatar
    Tecknowhelp
    Valued Contributor II

    Can't you look into it by basic troubleshooting and asking of questions? You can't cherry pick only the threads that are easiest for you to answer. Either help with ALL the threads or don't help with any of them and let us customers help. 

  • Tecknowhelp's avatar
    Tecknowhelp
    Valued Contributor II

    @OP What model modem or gateway do you have? When it turns off, do you lose the lights on the front? If so, which ones?