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Betsey_Ross_Fla's avatar
Betsey_Ross_Fla
New Contributor

Modem Upgrade

It appears that there is a $20 charge to ship an updated modem that I need because mine is outdated.  Can I avoid the $20 charge by picking the modem up at the Cox store in my town instead of getting it by mail?

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  • Allan's avatar
    Allan
    Moderator

    Hello,

    We can certainly look into this request for you. Please send us an email with your full address to cox.help@cox.com so we can help.

    Thanks,

    Allan - Cox Support Forums Moderator.