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BO105's avatar
BO105
New Contributor

Modem upgrade process..

Good morning. Will be finally upgrading my modem to a DOCSIS 3.0 this weekend and the modem I purchased is on the Cox certified list for my internet service level. Do I need to call Support with the MAC address, or is there a self-activation method available from within my account login? The guidance online is a bit conflicting on the self-activation method and I am looking for a current guide or advice. Thanks.

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  • ReneeG's avatar
    ReneeG
    Former Moderator
    Hi BO105,

    You would need to contact us to get the equipment added and activated to the account. When you have the modem, send us an email to cox.help@cox.com with the details so that we may assist.