Forum Discussion

Cox0138's avatar
New Contributor

Modem rental charge

I noticed a new rental charge on my bill for April. It was for " Wifi internet and telephone modem rental".

I called on 4/8/2017 to a customer service agent. She told me that I was charge because of the wifi internet modem router (dpq3925). But I never ordered the wifi service to begin with. I was told to get an internal/[phone  modem form cox without wifi to avoid the rental charge. I arranged to have a cox technician exchange my dpq3925 to an intenet/phone modem only (dpq3212 was the one the technician installed). But when I call up the customer service on 4/10/2017 two times and was told I will be charged a rental fee until I get my own internet/phone modem.

So the question is : how do I avoid the rental charge? Is the dpq3212 eligible for free usage with the phone service? How does it work?




1 Reply

Replies have been turned off for this discussion
  • JonathanJ's avatar
    Former Moderator

    This forum is primarily intended for the discussion of any technical issue among peers. Billing and account issues require the sharing of sensitive information to resolve which isn't best suited for a public forum. Please email us at with your account details and we'd be happy to assist you with this.