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BrainBenson's avatar
BrainBenson
New Contributor

Modem issues

Hi all,

I am currently seeing lots of uncorrected errors on my modem.  My modem has been up for about 8 days.

Do I need to have a tech come out and check my line?

Downstream Bonded Channels

Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables UnCorrectables
1 Locked QAM 256 33 357000000 Hz 1.5 dBmV 37.6 dB 11251330 1340483
2 Locked QAM 256 34 363000000 Hz 1.5 dBmV 37.3 dB 4121681 2826612
3 Locked QAM 256 35 369000000 Hz 1.7 dBmV 37.3 dB 4069722 2596287
4 Locked QAM 256 36 375000000 Hz 1.9 dBmV 37.6 dB 418 12183
5 Locked QAM 256 37 381000000 Hz 2.0 dBmV 37.3 dB 940 12698
6 Locked QAM 256 38 387000000 Hz 2.2 dBmV 37.6 dB 932 11024
7 Locked QAM 256 39 393000000 Hz 2.2 dBmV 37.6 dB 744 10753
8 Locked QAM 256 40 399000000 Hz 2.4 dBmV 37.6 dB 856 10749
9 Locked QAM 256 41 405000000 Hz 2.7 dBmV 38.6 dB 906 4200
10 Locked QAM 256 42 411000000 Hz 2.7 dBmV 38.6 dB 710 3605
11 Locked QAM 256 43 417000000 Hz 2.9 dBmV 38.9 dB 748 1366
12 Locked QAM 256 44 423000000 Hz 3.0 dBmV 38.6 dB 868 3645
13 Locked QAM 256 45 429000000 Hz 3.2 dBmV 37.6 dB 880 4559
14 Locked QAM 256 46 435000000 Hz 3.2 dBmV 38.6 dB 1028 4589
15 Locked QAM 256 47 441000000 Hz 3.5 dBmV 38.6 dB 1353 5077
16 Locked QAM 256 48 447000000 Hz 3.7 dBmV 37.6 dB 1553 3519

Upstream Bonded Channels

Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked TDMA_and_ATDMA 1 2560 Ksym/sec 18400000 Hz 46.0 dBmV
2 Locked ATDMA 2 5120 Ksym/sec 23300000 Hz 46.0 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 29800000 Hz 47.5 dBmV
4 Locked ATDMA 4 5120 Ksym/sec 36300000 Hz 49.5 dBmV

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  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    @BrainBenson

    Let's first check the connection and make sure all ends are tight then reboot the modem. Is the coax from back on modem running to a splitter or wall outlet?