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robr
New Contributor

modem dropping, have had 3 calls to the house, still no resolution

DOCSIS Logs

The docsis event logs is shown here


The docsis event logs is shown here

No Time type Priority Event
1 06/29/17 15:55:57 73040100 notice TLV-11 - unrecognized OID;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
2 06/29/17 15:55:57 90000000 warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
3 06/29/17 15:55:35 82000700 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
4 06/29/17 15:55:21 73000200 critical REG RSP not received;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
5 06/29/17 15:55:21 73027100 error T6 Timeout and retries exceeded;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
6 06/29/17 15:55:21 73025103 critical Registration RSP rejected unspecified reason;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
7 06/29/17 15:55:21 73040100 notice TLV-11 - unrecognized OID;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
8 06/29/17 15:55:21 90000000 warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
9 06/29/17 15:54:58 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
10 06/29/17 15:54:58 82000600 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
11 06/29/17 15:54:57 82000300 critical Ranging Request Retries exhausted;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
12 06/29/17 15:54:56 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
13 06/29/17 15:54:30 82000700 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
14 06/29/17 15:54:13 73040100 notice TLV-11 - unrecognized OID;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
15 06/29/17 15:54:13 90000000 warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
16 06/29/17 15:53:57 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
17 06/29/17 15:53:38 82000700 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
18 06/29/17 15:53:37 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
19 06/29/17 15:53:37 82000700 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
20 06/29/17 15:53:36 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;


No Time type Priority Event
1 06/29/17 15:55:57 73040100 notice TLV-11 - unrecognized OID;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
2 06/29/17 15:55:57 90000000 warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
3 06/29/17 15:55:35 82000700 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
4 06/29/17 15:55:21 73000200 critical REG RSP not received;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
5 06/29/17 15:55:21 73027100 error T6 Timeout and retries exceeded;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
6 06/29/17 15:55:21 73025103 critical Registration RSP rejected unspecified reason;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
7 06/29/17 15:55:21 73040100 notice TLV-11 - unrecognized OID;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
8 06/29/17 15:55:21 90000000 warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
9 06/29/17 15:54:58 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
10 06/29/17 15:54:58 82000600 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
11 06/29/17 15:54:57 82000300 critical Ranging Request Retries exhausted;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
12 06/29/17 15:54:56 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
13 06/29/17 15:54:30 82000700 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
14 06/29/17 15:54:13 73040100 notice TLV-11 - unrecognized OID;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
15 06/29/17 15:54:13 90000000 warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
16 06/29/17 15:53:57 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
17 06/29/17 15:53:38 82000700 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
18 06/29/17 15:53:37 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
19 06/29/17 15:53:37 82000700 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;
20 06/29/17 15:53:36 82000200 critical No Ranging Response received - T3 time-out;CM-MAC=14:91:82:5e:50:6e;CMTS-MAC=00:59:dc:79:04:f0;CM-QOS=1.1;CM-VER=3.0;

connection issues