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tonguetwister's avatar
tonguetwister
New Contributor III

Missing episodes in On Demand show list

First, let me say what a joy and relief it is to not only have a speedier loading On Demand menu than U-verse but one with an infinitely larger library!

Call it a senior moment (there's no other explanation) but when my household switched back to Cox from U-verse late last month there were a few shows I made it my business to find and set up recording on but apparently Animal Kingdom was momentarily forgotten. 

OK. Now my beef. A favorite show that I've been following, TNT's "Animal Kingdom" Season 1, has episodes 5, 8 and 9 missing in the series' On Demand Episode list. It's a recent, late spring 2016 show.

I tried un-favoriting/re-favoriting it. Out of desperation I did a system restart. No luck there. Please tell me this is a temporary glitch and the missing shows will be made available soon.

Better yet---what might be the reason for the episodes missing in the first place?

On Demand

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  • MariaL's avatar
    MariaL
    Moderator
    Hi tonguetwister,

    Thank you for bringing this to our attention. We will reach out to our Video Content team to investigate and follow up once we get feedback.

  • tonguetwister's avatar
    tonguetwister
    New Contributor III

    Thanks for the speedy reply, MariaL. I might add that the TNT channel in question is the HD one. Sorry I can't recall the precise channel number.

  • tonguetwister's avatar
    tonguetwister
    New Contributor III

    MariaL,

    Just an update here that I thought you'd like to know about. 

    The missing episodes from TNT's "Animal Kingdom" from channel 1028 are now available for viewing. Am doing a bit of catching up as I write.

    Dunno whether this is the result of any behind-the-scenes support on your part. Grazie if it is! I suspect you may still be interested in a possible cause of the issue though.

    thanks again.