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RTN's avatar
RTN
New Contributor

Missed end of 24 legacy due to super bowl

Recently got a new contour box and was told recording would be automatically adjusted to avoid missing any scheduled recording when something like a football game runs long.  So I was frustrated to find that recording ended 15 min before Episode 1 of 24 Legacy finished.  Looking ahead in the guide, it is only rebroadcast next Saturday.  On Demand shows the same clipped segment, missing the end.  Can't you offer the full episode 1 without waiting a week???

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  • StephanieA's avatar
    StephanieA
    Former Moderator
    The OnDemand title should be the whole episode. Did you watch the SD or HD episode?

  • Andrew_Wees's avatar
    Andrew_Wees
    Contributor III

    who ever told you the recording would be automatically adjusted  was wrong no DVR software has that feature

  • vegashiker's avatar
    vegashiker
    New Contributor

    When you set up your recording, keep in mind that sports events frequently run long.  When you get to the last screen, instead of accepting the event, click on edit.  Where it says "End" you can set the box to continue recording from one minute up to several hours after the normally scheduled time. I recorded 24Legacy seeing that Fox had the game, I set my box to record up to 6 hours late.I watched 24 till it ended, then stopped and deleted it.

  • Pauldv's avatar
    Pauldv
    New Contributor III

    I used to do that with Contour.  Unfortunately, Contour 2 only allows the addition of 30 minutes to the end of the recording.

  • StephanieA's avatar
    StephanieA
    Former Moderator
    Contour 2 is testing an option located in the Lab setting called Auto Pad Recordings. You can turn this feature on to add extra time to the start and end of a recording to make sure it doesn't get cut off. Since this feature is still in the Lab section, it is not supported for technical issues. Please let me know if you have any other questions or concerns.

  • Pauldv's avatar
    Pauldv
    New Contributor III

    I do use this feature.  It automatically adds 1 minute before the start of Every recording and 3 minutes to the end of each recording.  It helps with the minor show early starts or ending a few seconds at the end.  It does not solve the problem as described above.

  • Hi Pauldv,

    Thank you for the update. I apologize for any inconvenience. For an event or game, I would recommend programming the recording following the event to avoid losing the last minutes or so following the intended program you want to record.