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Cactus_Jack's avatar
Cactus_Jack
New Contributor

Minibox and Activation

I hooked up my minibox to my TV using coax rather than HDMI as my TV is old and does not have an HDMI port. The activation went well and after set up, turned the TV off. When I turned it back on, the activation was gone and had to be re-activated. Took the minibox back today to the Cox Store and they gave me a new one. Hooked it up, and same thing, loses activation after being shut off.  Anyone have any suggestions?

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  • StephanieA's avatar
    StephanieA
    Former Moderator
    Cactus,

    Is the cable straight from the wall to the mini box or is there a splitter?

  • StephanieA's avatar
    StephanieA
    Former Moderator
    Please swap the ends of the cable, what's in the wall put in the mini box and vice versa. Please let me know if the issue continues.

  • Cactus_Jack's avatar
    Cactus_Jack
    New Contributor

    I'm not sure I understand. The coax from the wall is the feed that goes to the box on the outside of the house. That goes in the minibox on "From Wall" port, Then another coax going from the To TV port to the TV. I don't have HDMI on this TV. 

  • Is the coax feeding through the wall or does it screw onto a wall plate? Are you receiving any particular error codes or messages?

    Thank you,
  • Are you currently unable to view the channels? What error message/code displays? Is the light on the mini box showing green or red?
  • Cactus_Jack's avatar
    Cactus_Jack
    New Contributor

    There are no error/message codes and once on, I can view all the channels. What I have learned is that when I power the TV on, if I wait 5-10 minutes then I get a picture.  When it first powers on, I can see the picture but there are blurry black horizontal lines going down the screen. After about 5-10 minutes that clears up and then I have a great picture.  The light on the minibox is green.   I had thought that those blurry lines meant the box needed activation, but I guess I was wrong. But why do I have to wait 5 to 10 minutes to get a clear picture?

  • Hi Cactus Jack,

    We’d be happy to investigate this issue and address your concerns. We will need some additional information in order to do so. Please email my team at cox.help@cox.com with this post, your full name and complete service address.