Forum Discussion
11 Replies
- ReneeGFormer ModeratorHi Mini box rebooting itself,
Can you provide us with more details? Are you getting any error messages? Do you have the box power source plugged into a surge or directly to an electrical outlet?
- Mini_box_rebootNew Contributor
I hit the power button on my mini box remote and the TV turns on showing the last channel I was watching w/o a picture, then the box resets/reboots. Plugged into a power strip
- Don318New Contributor
Mini box rebooting itself said:
I hit the power button on my mini box remote and the TV turns on showing the last channel I was watching w/o a picture, then the box resets/reboots. Plugged into a power strip
The mini-box is not designed to turn off. If you switch off power strip that is causing you’re problem. The power button on remote only turns on/off TV and leaves mini-box powered on.
- Mini_box_rebootNew Contributor
Yeah, I use a remote control then bend over to turn on a power strip. *sacasm*
The only power button I use is on the mini box remote that came with the mini box. When I hit the power button on the remote to turn on the TV, the TV turns on, a blank or pink screen appears with the channel info at the bottom of the screen, then the box then turns off (green light off). Then a red light, then a green light. Then the Cox logo appears on the screen with a download status bar. If I'm not clear please explain what is not understood.
- NicholeCModeratorHello,
Are you able to temporarily bypass the power strip and plug the box directly into a wall outlet to see if the issue persists?
- Don318New Contributor
Mini box rebooting itself said:
Yeah, I use a remote control then bend over to turn on s power strip.
That is causing you’re problem, because every time you remove power from the mini-box by turning off power strip the mini-box has to reboot when you restore power to it. The mini-box must always have power to it.
- BruceHonored Contributor III
Didn't Don solve the problem? The Mini Box is designed to always be turned on even if the TV is turned off. If you recycle its power, it boots as an initial install and reloads the program. It's like the broadband modems: they're designed to always stay on...unless you recycle power during troubleshooting.
Stop bending over to turn off the power strip.
- Mini_box_rebootNew Contributor
The particular comment to chose you focus on in my post was sarcastic!!! I don't use a remote then bend over to turn off a power strip, I'M USING A REMOTE CONTROL!!!
The power to the mini box is never interrupted, it's always plugged in and the power strip is never turned off. I can't plug the mini box in anywhere else, the power strip acts as an extension cord.
- BruceHonored Contributor III
Sorry. In your original post, you said..."every time I turn on my mini box it reboots..." Since you're turning on your Mini Box, I can only assume you're turning it off. Your sarcasm wasn't qualified and only reinforced to me what you may have been doing wrong. I do appreciate your later edit to qualify your sarcasm.
Also in your original post, this reads like a recent problem. What has changed since a few weeks ago? New electrical appliances near your outlet, possible physical impacts to your equipment, etc?
You could have a faulty power strip. I'm not saying yours is cheaply made, but power strips with surge protection can degrade and become faulty. Power to the individual outlets could be temporarily disrupted while components are energizing. Try another one or choose different outlets on the strip.
You could have a faulty Mini Box. Exchange it at your Service Center.
- Mini_box_rebootNew Contributor
No new appliances, it's a power strip not a surge protector. And all I do is hit the power button on the remote, I didn't actual know if the power turned off on the mini box like it does on my DVR cable box. Somehow I think the box is faulty and making a trip to my "local" service center is not the most convenient thing I want to do. I pay way too much for Cox as it is, get no credits when I have service interruptions, and when I have a problem with your faulty equipment I have to go to a store. As Cox is really the only option where I live I feel as though you know this and are bullies about it. If my condo complex ever gets other options I'm gone.
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