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GGGilbert's avatar
GGGilbert
New Contributor

Migration from Webmail to "myemail"

I was just switched to the new "myemail" product today.  Would have been nice to have been notified that this was occurring BEFORE it happened.  Apparently, there's no option to return to the old webmail version.  The new UI leaves a lot to be desired.  The webmail UI wasn't exactly great, but at least it was functional and quick.  New 'myemail" UI is a step backwards. COX really needs to do a better job testing to avoid release of an inferior product. Notifying the customer IN ADVANCE of the change occurring is also an appropriate method of deploying a new release. Logging in and having a new (poor) UI without any advance notice is poor policy.  You don't release a sub-standard product in hopes of making it better AFTER you release it, you ensure it is a better product BEFORE releasing it.  I'll give it a few days to see if performance improves, otherwise there's plenty of other free email products available (Gmail, etc.).

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  • ColleenD's avatar
    ColleenD
    Moderator
    GGGilbert,

    All customers are being migrated to the new platform. You should have received notification in advance of your change-over. What problem are you having with your email? Perhaps I can help.
  • stinkfoot63's avatar
    stinkfoot63
    Contributor II

    Notification is not your employer's strong suit... kinda ironic that the service being offered is communications, -eh?

    ColleenD said:
    GGGilbert,

    All customers are being migrated to the new platform. You should have received notification in advance of your change-over. What problem are you having with your email? Perhaps I can help.

  • Tony_C_'s avatar
    Tony_C_
    New Contributor

    I guess I was also switched to myemail, without prior notification. It's terrible. I have not be able to access my webmail for the last  two days. I was on the phone with cox for almost an hour and the could not solve the problem.

  • DerrickW's avatar
    DerrickW
    Valued Contributor
    @ Tony C.

    I can follow up on the issue you're having accessing your email. Was a ticket created to have this investigated further?
  • dictionary's avatar
    dictionary
    New Contributor

    We were also switched to the new "myemail" today with NO notice, I lost ALL my contacts.....how do I get them back?

  • StephanieA's avatar
    StephanieA
    Former Moderator
    dictionary,

    Please log into Internet Tools on our website and make sure the email option is checked for the user name. If it is, please email us at cox.help@cox.com with a link to this post and the account details.