Contour 1 DVR. I created a manual recording for a future program which was several days in the future. I modified the end-time of the program so it would be shorter. Originally the program said 7 pm to 1 am. I changed it to 7 pm to 10 pm. Saved the program. Then I looked at Scheduled Recordings just to verify that the correct day and times were properly set. They were. However, the next morning I looked again at Scheduled Recordings and the end time had been RESET back to 1 am. BAD. So I modified it again, saved, and verified it was now ok. However, the next morning I looked AGAIN at Scheduled Recordings and the end time had been reset AGAIN back to 1 am. Who is resetting it? What is happening? Also, how do I tell what version of Contour software and firmware I have? Is it remotely updated frequently with fixes?

John2222, All equipment on the Cox network is updated remotely as needed. I'm not aware of a particular schedule or that it would happen frequently. When you set this recording are you choosing the option to Record This Program and modifying the end-time or did you choose to Set Manual Recording?

I found the program and date using the Guide, then I pressed Record, and then selected "Set Manual Recording" and then selected the End Time and modified the end time to 10 pm, then pressed B for record and went back. I verified several times that it was scheduled correctly with my times, but seems like Contour "refreshed" the program times during the night. Obviously not what I wanted or expect. P.S. it is impossible to choose Record This Program and then change the end time to end 3 hours earlier. 30 minutes early is the most early you can set it. So you can't use that option.

John2222, Do you experience this issue on both DVR boxes or just one of your boxes? I am testing the feature here as well. I have set a recording for tomorrow & will check the recording in the morning to see if it changes. I will contact you tomorrow to let you know what the results are. Thanks for your patience.

We have two DVRs. One that my wife uses is the older Motorola DCH3416. The one I was referring to is a new Contour (Explorer 8642HDC) DVR. They are independent and NOT networked. The only thing unusual about the Untitled manual Scheduled Recording is that it shows a red "Live" on the bottom of the screen, which is correct. The program is of a local city council meeting which by default is a very long recording (7pm to 1am). That's why I created a manual recording to just record from 7 pm to 10 pm. It looks correct in the schedule today, so I will see if it records correctly tonight. However, obviously, a manually set Scheduled Recording should not be modified or reset by Contour software!

john, i am glad you mentioned this. When i do a manual recording for 30 minutes, it gets changed so that the recording lasts 2 hours. Even if the selected show is only 1 hour long. i sometimes just want to watch the last 15 minutes of a program so i do a manual recording. When i immediately look at the Scheduled Recordings, it is set correctly. But when i look later , it has reset to record for 2 hours. I can change it back to 15 minutes and it will record the 15 minutes. I have Contour 1. This is a very small problem. But , because of it, i seldom use the Manual Recording.

Manual recording end time is reset

12 Replies

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ColleenD
Moderator
John2222,

All equipment on the Cox network is updated remotely as needed. I'm not aware of a particular schedule or that it would happen frequently. When you set this recording are you choosing the option to Record This Program and modifying the end-time or did you choose to Set Manual Recording?
John2222
Contributor
I found the program and date using the Guide, then I pressed Record, and then selected "Set Manual Recording" and then selected the End Time and modified the end time to 10 pm, then pressed B for record and went back. I verified several times that it was scheduled correctly with my times, but seems like Contour "refreshed" the program times during the night. Obviously not what I wanted or expect.

P.S. it is impossible to choose Record This Program and then change the end time to end 3 hours earlier. 30 minutes early is the most early you can set it. So you can't use that option.
MarkM1
Former Moderator
John2222,

Do you experience this issue on both DVR boxes or just one of your boxes? I am testing the feature here as well. I have set a recording for tomorrow & will check the recording in the morning to see if it changes. I will contact you tomorrow to let you know what the results are. Thanks for your patience.
John2222
Contributor
We have two DVRs. One that my wife uses is the older Motorola DCH3416. The one I was referring to is a new Contour (Explorer 8642HDC) DVR. They are independent and NOT networked.

The only thing unusual about the Untitled manual Scheduled Recording is that it shows a red "Live" on the bottom of the screen, which is correct. The program is of a local city council meeting which by default is a very long recording (7pm to 1am). That's why I created a manual recording to just record from 7 pm to 10 pm.

It looks correct in the schedule today, so I will see if it records correctly tonight.

However, obviously, a manually set Scheduled Recording should not be modified or reset by Contour software!
yak
Contributor III
john, i am glad you mentioned this. When i do a manual recording for 30 minutes, it gets changed so that the recording lasts 2 hours. Even if the selected show is only 1 hour long. i sometimes just want to watch the last 15 minutes of a program so i do a manual recording. When i immediately look at the Scheduled Recordings, it is set correctly. But when i look later , it has reset to record for 2 hours. I can change it back to 15 minutes and it will record the 15 minutes. I have Contour 1. This is a very small problem. But , because of it, i seldom use the Manual Recording.
ColleenD
Moderator
John2222,

I'm looking for more information on manual recordings of live events, but I seem to recall Live events having the effect you're describing on manual recordings. Can you test it on a show that is not live and let me know what happens?

yak,

Are the manual recordings you're seeing change also live events?
John2222
Contributor
ColeenD,

Yesterday (Thursday) I set a manual recording for a normal program (NOT LIVE) that airs on Saturday from 4-5pm. I changed the end time to 4:15 pm. Today I checked the Scheduled Recordings and the manual (Untitled) one for Saturday had been RESET back to 4 to 5pm. So the software bug does not appear related to live or not future manual recordings.

How long before this obvious software bug can be fixed? Will I get notified?
StephanieA
Former Moderator
Are the programs actually recording during the incorrect time period?
John2222
Contributor
The Scheduled Recording is set for Saturday afternoon. Today is Friday. I'll check tomorrow.
StephanieA
Former Moderator
Please update us once you verify the outcome.