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popmail's avatar
New Contributor

Mail won't pop to Outlook

Last Sunday a secondary email account stopped working in MS Outlook. Primary mail worked. 4 days of no tech support solution. They tried to tell me it was a Microsoft problem. To prove that incorrect, I set up a 3rd account to test the outlook pop account settings. 3 minutes later the account was created - connected to the server and had a test message in the inbox. So, what is wrong with the account that won't pop to the server?

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  • StephanieA's avatar
    Former Moderator
    Are you able to sign into the account on our website? What settings do you have for the incoming and outgoing servers for this profile in Outlook?