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popmail's avatar
popmail
New Contributor

Mail won't pop to Outlook

Last Sunday a secondary email account stopped working in MS Outlook. Primary mail worked. 4 days of no tech support solution. They tried to tell me it was a Microsoft problem. To prove that incorrect, I set up a 3rd account to test the outlook pop account settings. 3 minutes later the account was created - connected to the server and had a test message in the inbox. So, what is wrong with the account that won't pop to the server?

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  • StephanieA's avatar
    StephanieA
    Former Moderator
    Are you able to sign into the account on our website? What settings do you have for the incoming and outgoing servers for this profile in Outlook?