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drops's avatar
drops
New Contributor

mail send receive errors

For a month or two the mail client isn't working correctly. Its happening on my computer using outlook and my android phone. Tired of those send/receive messages. One minute an error, minute later all working as it should. Can you folks at COX do something with this? There are posts all over the net about this issue, just Google "cox send receive error" get a grip!

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  • Taffeys's avatar
    Taffeys
    New Contributor III

    I've had the same problem all day today. The problem is not on my end. This is unacceptable, just fix this Cox.

  • ColleenD's avatar
    ColleenD
    Moderator
    Hi, everyone,

    We're aware of an issue affecting customers whose email addresses have not yet been migrated to the new platform. Techs are investigating.

  • brody's avatar
    brody
    New Contributor

    I too am back in this intermittent ***...that I revisit constantly.

    Can you at least tell ME if I'm on you "new platform" or not?

    BTW:  I have about 5 cox email addresses.  It only happens to ONE of them.

  • Karen_R's avatar
    Karen_R
    Former Moderator
    Brody,

    Please send an email with details of this forum post, your full name and address to cox.help@cox.com. We can verify which platform you are currently on. Thanks