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Bill_of_Wichita's avatar
New Contributor

Lost Signal

I routinely lose my picture and the blue block comes up as a lost signal. Code 3.1.2 is that a bad mini box?

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  • StephanieA's avatar
    Former Moderator
    Bill of Wichita,

    Are you having this problem on all TVs or just one? Is the cable straight from the wall to the mini box or is there a splitter?

  • It is straight from the wall and seems to happen only on one TV. Have not seen it on the other one.

  • Hello,

    Is this happening on all channels or just one?


    Allan - Cox Support Forums Moderator.

  • StephanieA's avatar
    Former Moderator
    Please swap the ends of the cable, what's in the wall put in the mini box and vice versa. When you reconnect the cable, make sure it's finger-tight and not over tighten.

  • I swapped ends, but I must tell you I am not using the mini box cable. It was too short. This mostly happens in the morning up till about 1 PM.