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Henry38's avatar
Henry38
New Contributor

login cox and get message

when login cox.com,why  i always get the following message display on my screen and then get no respond:

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Please upgrade to a supported browser to get a reCAPTCHA challenge.


Alternatively if you think you are getting this page in error, please check your internet connection and reload.

Why is this happening to me?

account number change login
Cox cox support connectionloss outage

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  • Becky's avatar
    Becky
    Moderator
    Hi Henry38,

    What Internet Browser are you using? Example: Internet Explorer 9, Mozilla Firefox 52.0, etc.

  • Henry38's avatar
    Henry38
    New Contributor

    HI Becky,

    i use safari ver 10.1.2(12603.3.8) 

    thx.

  • Becky's avatar
    Becky
    Moderator
    Hi Henry38,

    That version of Safari should be fine. Your email mentions that you are logging in from overseas. Overseas logins require an extra layer of security in order to protect against data breaches, identity theft, and fraud. We have a process in place to escalate and resolve these issues. I'll reply to your email so we can get the information necessary for you to log in successfully.

  • sydcpapa's avatar
    sydcpapa
    New Contributor

    Becky,

    I'm having the same problem with Firefox 55.0.3 (64 bit).  I am also overseas.  Please help!  I need to pay my bill!

  • Becky's avatar
    Becky
    Moderator
    Hi Sydcpapa,

    Allow me to investigate this further. Please email cox.help@cox.com with your full name, address, and a link to this thread. We'll get to the bottom of this for you!