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Henry38's avatar
New Contributor

login cox and get message

when login,why  i always get the following message display on my screen and then get no respond:


Please upgrade to a supported browser to get a reCAPTCHA challenge.

Alternatively if you think you are getting this page in error, please check your internet connection and reload.

Why is this happening to me?

5 Replies

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  • Hi Henry38,

    What Internet Browser are you using? Example: Internet Explorer 9, Mozilla Firefox 52.0, etc.

  • Henry38's avatar
    New Contributor

    HI Becky,

    i use safari ver 10.1.2(12603.3.8) 


  • Hi Henry38,

    That version of Safari should be fine. Your email mentions that you are logging in from overseas. Overseas logins require an extra layer of security in order to protect against data breaches, identity theft, and fraud. We have a process in place to escalate and resolve these issues. I'll reply to your email so we can get the information necessary for you to log in successfully.

  • sydcpapa's avatar
    New Contributor


    I'm having the same problem with Firefox 55.0.3 (64 bit).  I am also overseas.  Please help!  I need to pay my bill!

  • Hi Sydcpapa,

    Allow me to investigate this further. Please email with your full name, address, and a link to this thread. We'll get to the bottom of this for you!