First off, I'm fairly new to Cox cable service. So far no real issues with the equipment. However, I apparently got a partial month service charge for on demand. I used the live chat to figure out what the charges were for, and found out that if i don't put a pin on my tv, anybody can charge stuff to my account. I didn't know that. Would have been nice if the tech that installed my equipment would have told me. See the conversation below, obviously i removed my personal info...
Good Morning! I hope all is well with you. How may I help you today?
hello, i just so happened to check my account online and i see i have a total due of $15.60. i already paid the bill of $165.34. I want to know what the charges are for the $15.60
Crissy W.
at 4:44, Sep 20:
For security purposes, please verify your account by providing me with the following information:
1. The 10-Digit Phone Number as it is listed on the account.
2. Your full name as it is listed on the account.
3. Your complete home address where the service is located.
4. The four-digit PIN number listed on the account.
Crissy W.
at 4:45, Sep 20:
Thank you for all the information you have provided. Please wait a moment while I look up your account information..
Crissy W.
at 4:48, Sep 20:
Gerald, your bill printed was Total Due By Oct 3, 2017 $180.94
Crissy W.
at 4:50, Sep 20:
You made a payment of $165.34, remaining balance $15.60
i paid it in full, it was 165.34 when i paid it
where did the 15.60 come from?
Crissy W.
at 4:51, Sep 20:
Plus the PARTIAL MONTH SERVICES
Disney Family OnDEMAND Aug 20-Sep 12 $5.59
why is there a charge for that?
Crissy W.
at 4:53, Sep 20:
That is an on-demand ordered from your end, the date is mentioned above.
Crissy W.
at 4:54, Sep 20:
I recommend that you put a pin on your on demand to avoid these charges as if these are ordered and watch you will be charged and these are not charged we can remove
Crissy W.
at 4:54, Sep 20:
i was never informed i needed to put a pin
Crissy W.
at 4:55, Sep 20:
We have a great article on our website that shows you how to create a parental control PIN, and then select channels to block or select programs rated TV PG, or TV 14, or TV MA to block. You'll also find instructions on how to turn ON and OFF the blocks using the PIN.
To see the article on our website, click: Using Parental Controls
Crissy W.
at 4:57, Sep 20:
Gerald, Do you have any other questions I can help you with?
so you guys tell your customers about putting a pin after the fact they get charges?
that should be something the technician should have explained when he set up the equipment
Crissy W.
at 4:59, Sep 20:
This was an order for service that was carried out from your end. When making the order this was confirmed. I recommend that you add a pin to your equipment to avoid this charge being added in the future
