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scgkj's avatar
New Contributor

Is this a scam?

Got this in an email -Is it a scam?

As a Cox customer, we want you to get the most from your Cox High Speed InternetSM service. We've checked our records and unfortunately, your Cox-provided modem is outdated and should be replaced immediately to avoid an interruption in your Internet service.

To avoid this, we're offering you an upgraded replacement modem at NO COST to you! This modem enables maximum speed offered by your Cox High Speed Internet tier with upgraded DOCSIS® technology.

How do you get this new upgraded modem? Click the button below or visit to order online now. It’s fast and easy!
Within a few days, your modem will ship to you with instructions for easy setup and directions on how to return your old modem.

We're sorry for any inconvenience this may cause, but we want to help you do all that you love online with the speed and reliability you expect. Thanks for being a loyal Cox customer, and we look forward to providing you with your new modem soon.

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© 2017 Cox Communications, Inc. All rights reserved

A DOCSIS 3 modem is required to consistently receive optimal speeds for all tiers.

Please add to your address book to ensure you receive future emails.

This email was sent by:
Cox Communications, Inc.
6205-B Peachtree Dunwoody Road
Atlanta, GA 30328

3 Replies

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  • scgkj

    This looks to be a legitimate message. The modem that you've got cannot support the level of service that you're subscribed to.

    Cox Forum Support Moderator
  • notbychoice's avatar
    New Contributor

    depending on your internet package, you might be fine as is.  I used the old 6121 modem for awhile with no issues (and getting full speed) despite them saying i should upgrade.

    If you do upgrade, make sure you buy the modem.  no need to rent from Cox.  You can often buy the modems online for cheaper

  • K8H's avatar
    New Contributor

    I got the same.  It's a legitimate message from Cox, but it is a scam that it's "free".  It's not free for internet only subscribers (you need to bundle in order for the upgrade to be free.).