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Mniasfreemag's avatar
New Contributor

Is there a EtA on service restoration in gnv,fl


I am experiencing a service outage for internet  for the past two days. I am from gainesville, FL. Cox tech Support says there is no network outage in my area, but my cable modem does not even get the signal to sync. If I look at the page I find that the process is stuck at docsis ranging. If any one could help me I would be grateful. 


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  • Hi Mniasfreemag,

    Thanks for reaching out to us through Cox Forums! So that we can address your specific account questions, we'll need to take the conversation offline. Please email my team at with this post, your first and last name and complete address.

  • MaryF's avatar
    Former Moderator

    Hi Mniasfreemag,

    We've received your email and we'll reply shortly.