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Ticked_Off_Cust's avatar
Ticked_Off_Cust
New Contributor

Is it me or is tech support terrible?

I've tried to restore an accidentally deleted user.  It's been 5 days and I was told the first day it would take 24-48 hours.  I was told the 3rd day it would take 24-48 hours.  I'm already outside that window.  I've tried to call tech support and have been on hold with Tier 2 support of an hour.  

The IRS has better response times.  

restore user.

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  • CarolLM's avatar
    CarolLM
    Former Moderator

    Hi, I apologize for the delay and would like to help get this resolved as quickly as possible.  Please provide your complete address including the city, state, zip code, account name and the specific issue you're having to cox.help@cox.com.  Thanks --