Is Cox still working on the email platform problem?
Is Cox still working on the problems some people are having with the email platform introduced five weeks ago? I've been having problems ever since this thing launched, and customers were switched. I was immediately working with tech support, I have a trouble ticket.
I've been having the same problems, with no improvement.
1. Incoming emails go to the online Spam folder, when they ought to go to the Inbox. Often, mail from the same address will sometimes go to the Spam folder, and sometimes to the Inbox.
2. Incoming mail bounces, from addresses that have been emailing me successfully for decades. Sometimes email from the same address, including forwards coming from my own gmail account, will bounce, and sometimes they make it to my Inbox.
3. I created a filter to make sure all the forwards from my gmail account come through, and yet one or two will bounce back every day.
4. From a church newsletter I send, at least one Cox customer recipient bounced back and was automatically deleted from the list. When we accidentally discovered this, she had to re-subscribe using her gmail. I was bounced and dropped from another church newsletter, and had to re-subscribe using my gmail. This tells me a significant number of Cox customers are having unacceptable problems with their email service. Still.
So I'd like to know what, if anything, Cox is doing to resolve these problems? I mean, how can you provide permanently buggy service to this many of your customers?