IR not working on 9865HDC boxes
I had two 9865HDC boxes (one contour 2 dvr & one non-dvr) installed in my AV rack last week. The RF remote doesn't work from the TV locations and I need to use IR. My IR emitters from the Control4 box don't work. I tried unpairing (and factory resetting) the X11 remote and it won't work via IR line of sight either. I also tried the IR plug on the back of the boxes to no avail.
Do I have bad boxes or is the IR completely disabled? The tech was out today and couldn't figure it out.
Thanks in advance for any suggestions.