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CCFlint's avatar
CCFlint
New Contributor

IPhone 7 IOS 10.2.2 Connects to WiFI but can't access mail or Internet

All of my devices used to work.  Then, my cell phones started having intermittent outages where they would show they were connected but couldn't get email or connect to internet sites including Google and other reliable sites. Now, my computers and printer work but 2 iphone won't connect consistently.  I can turn WIFI on the phones off and they can get mail, internet sites, etc.  #IOS10 #IPhone 7

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  • grymwulf's avatar
    grymwulf
    Contributor II

    Which wifi router or gateway are you using?

    Does the problem exist with your non-iPhone devices?

    Here a couple of sites detailing issues with IOS 10 wifi, and should have some solutions:

    http://www.iphonehacks.com/2016/09/fix-ios-10-wifi-problems.html

    https://www.imobie.com/support/fix-ios-wi-fi-problems.htm

    https://discussions.apple.com/thread/7666285?start=0&tstart=0

  • MichaelJ's avatar
    MichaelJ
    Moderator
    Hi, try resetting the phones, it helps clear up a lot of issues with connectivity: hold down these buttons at the same time for at least ten seconds, until the Apple logo appears: a) the Sleep/Wake button and the Volume down button (iPhone 7 and iPhone 7 Plus) or b) the Sleep/Wake button and the Home button (all other models) (this information is directly from the Apple tech support web site)