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App_Issue's avatar
App_Issue
New Contributor

iPad App Issue

Up until recently, while using the Contour app on my iPad, I was able to minimize the show I was watching and search for other channels while the show was still playing in the minimized screen. Now when I do it, the minimized screen goes black with sound only. When I maximize it, the screen stays black and I have to search for the show in the guide and select it again in order to watch. I have already deleted and re-installed the app several times but problem still exists.

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  • App_Issue's avatar
    App_Issue
    New Contributor

    10.2.1 and 3.12.0.....seems the problem started after last Contour update.

  • LindseyB's avatar
    LindseyB
    Former Moderator

    Oh No! I'd be happy to help! Please ensure that your iPad has all current updates on it as well. Thank you.

     

  • ColleenD's avatar
    ColleenD
    Moderator
    App Issues,

    I was able to locate your account based on the email address you registered with in forums. I've sent this for further investigation on our end.
  • StephanieA's avatar
    StephanieA
    Former Moderator
    The ticket is still being worked. You will be updated once we get one. I apologize for the delay.

  • App_Issue's avatar
    App_Issue
    New Contributor

    Looks like it's working again. If that changes, I'll post to this thread again.

  • NicholeC's avatar
    NicholeC
    Moderator
    I'm glad to hear everything is working okay right now. Thank you for updating us.