Forum Discussion

aneeyore's avatar
aneeyore
New Contributor

interrupt and take over page

HOW DARE COX interrupt what I was doing and take over a page just so I can fill in their survey... ..this is not the first time this has happened....or something  similar ....

8 Replies

Replies have been turned off for this discussion
  • Omoeba's avatar
    Omoeba
    New Contributor

    Please provide more information about the issue

  • aneeyore's avatar
    aneeyore
    New Contributor

    Last night while on the internet the site I was on changed from that to a cox survey....can they do that?....I get messages on my tv about if I'm still watching something but to just close out what I was doing and switch over to a survey....I'm not a happy person with Cox services anyways..but this takes the cake

  • Tecknowhelp's avatar
    Tecknowhelp
    Valued Contributor II

    Cox didn't do it. AFAIK it is a fake ad that pretends to be Cox. See thread here for more info on it. Any webpage can have a ad or popup. If you don't want to see it, don't go to the site(s) that have it or use something to block it. That something would be a plugin like Chrome's Adblock, as seen here.

    aneeyore said:
    I get messages on my tv about if I'm still watching something but to just close out what I was doing and switch over to a survey

    I don't understand what you mean. It sounds like you are describing the message that comes up on TV channels that use SDV(switched digital video). SDV channels only broadcast if it detects someone in your area watching it. So if it detects no activity for a certian period, it asks you press a button. This should have NO connection to anything you see on the computer.  If they do relate to each other in some how, please explain how.

  • vegas50000's avatar
    vegas50000
    New Contributor

    Cox Forum Protocol

    Step One: Deny what OP is saying

    Step Two: Repeat

  • Tecknowhelp's avatar
    Tecknowhelp
    Valued Contributor II

    What step is posting non-helpful information in people's threads? I don't hear you giving a better opinion. 

  • grymwulf's avatar
    grymwulf
    Contributor II

    Considering that this is standard procedure for phishing emails/pages/sites, and it is trivial to get your IP address and ISP:

    http://www.danasoft.com/vipersig.jpg

    We'd need to see the exact URL or web-page.  Check if there are common misspellings or weird grammar issues consistent with translation from a foreign language.

  • Hi Aneeyore,

    The survey that popped up while you were viewing a website on the internet is not related to the message on your TV that asks you to press Select to continue viewing that channel.

    As Tecknowhelp explained, the message that comes up on the TV is related to SDV (switched digital video) technology. Instead of the traditional method of broadcasting the signals for all TV channels all the time, Switched Digital Video technology only sends signals for programs customers are watching or recording. This frees up bandwidth and allows us to offer more channels in the lineup. If a TV/cable box is left on an SDV channel for longer than 6 hours and has not received any commands from the remote control during that time, you may get a message on screen that says to press Select to continue watching the channel. In this way, SDV technology maximizes bandwidth and allows Cox and other cable providers to add new Guide features and continue expanding the channel lineup.

    The survey that popped up while you were online sounds similar to a scam survey other folks have reported. However, I need the exact page URL to confirm. Most surveys from Cox will have a "cox.com" URL or be delivered by email with a "@cox.com" email address. If you receive something that does not fall into these two categories, we suggest that you close the page (or delete the email). It is very possible that what you received is a phishing attempt or scam to gather personal information.