Forum Discussion

TomE's avatar
TomE
New Contributor

Internet Speeds

I have a premier internet service and my speeds are very low.. When testing directly  from my Linksys 19721 WI-FI router I get speeds of 6.4 Mbps Download and 20 Mbps Upload. Using the Cox Speed Test, I get 6.4Mbps Download and 7 Mbps Upload. The cable mode is a DSA321N

I have reset the Modem and the result is the same.. These are not the speeds I should be seeing with the premier I-Net Service

I-Net Spped for Premier Service

3 Replies

Sort By
Most LikedOldestNewest
Replies have been turned off for this discussion
  • cpljp's avatar
    cpljp
    Contributor

    Bypass the router and hardwire straight into the modem and do a speedtest on the wired connection. Make sure the modem is at least an 8 channel modem, preferably more and make sure your computer has a 1 gigabit wired ethernet NIC card.

  • Karen_R's avatar
    Karen_R
    Former Moderator
    TomE,

    What speeds are you getting hardwired into the modem from the Cox test? So that I can review your updated account information please send an email with your account information to cox.help@cox.com. Thanks
  • TomE's avatar
    TomE
    New Contributor

    sent account info to cox.help@cox.com.. Have not tested with router bypassed yet