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Josie_Campbell's avatar
New Contributor

internet speed

I have poor internet speed. When playing a downloaded game the game is slow or freezes.

3 Replies

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  • cpljp's avatar

    Need more information. Over wifi or hardwired? 2.4 band or 5 band? Are you in a congested area like an apartment complex if playing your game over wifi?

    Cox guarantees your speeds and a bit more only up to the modem. From the modem/gateway to your clients, factors out of Cox's control may cause you issues.

  • grymwulf's avatar
    Contributor II

    What speeds are you connecting with?

    What tier do you subscribe to?

    Wired or Wifi?


    Modem signal levels  (From

    How many people are using the net when it slows down?

  • ChrisL's avatar
    Former Moderator
    @Josie Campbell

    I looked from here and the gateway is reporting the wifi is completely saturated with noise interference. Can you try testing a wired connection? Do you have a separate router connected to our gateway?