Internet Speed Frustration
Tonight I called into support because I had found that the Ultimate Package was supposed to deliver 300mbps. I was promptly told that my package only delivered 150 because of my modem, and that I would need to purchase another modem at 9.99 a month to get the full speed. The Premier speed is already 150 so why would Cox let me upgrade my speed without letting me know that there was another modem that is needed to take advantage of the speed? I'm even more frustrated because I've been on the Ultimate package for about a year now and have just been wasting 20 bucks a month for no speed increase.