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danzig138's avatar
danzig138
New Contributor

Internet Slowed To Crawl?

About 12 noon-ish today (up through the time of this posting at 5:47 pm), my internet connection suddenly slowed to a crawl. I reset the router/modem (Cisco DPQ3925) several times, rebooted the computer, changed the DNS numbers (fixed and assigned), released & renewed the IPs, literally everything you're supposed to do, and nothing worked. 

All I can figure at this point is that there's a problem on the Cox end of things, or the router/modem is starting to suffer hardware failure. 

cable modem
connection issues
connectivity

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  • StephanieS's avatar
    StephanieS
    Moderator
    danzig138

    Please send an email to: cox.help@cox.com and include your full address so I can take a look. I'll also need the account holder's full name and the Cox pin number.

    StephanieS
    Cox Support Forums Moderator

  • Petoskey's avatar
    Petoskey
    New Contributor

    We've been having the exact same problem. A trace revealed it is a Cox issue, specifically two servers in New York and Rhode Island.

  • Allan's avatar
    Allan
    Moderator

    @Petoskey,

    Please send us an email with your full address and a copy of the traceroute to cox.help@cox.com.

    Thanks,

    Allan - Cox Support Forums Moderator.