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mitchmiller's avatar
New Contributor

Internet Service Is Intermittent During Peak Hours

Around 6/1/2017, my internet service became intermittent.  From around 8:30AM to 3:00PM, several times per hour, Windows shows that I've lost connection to the internet and about a minute later, my Ethernet modem automatically reboots.  Service returns after the reboot for anywhere from ten to thirty minutes, then I lose it again.

A service rep reset the service and this didn't resolve the issue.  The service works fine in the off-peak hours.

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  • MaryF's avatar
    Former Moderator

    Hello Mitchmiller,

    We'd like to take a look at your modem.  Please email us at with your full name and street address.  Please include the link to this post.  Thank you,