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Puntingbabies's avatar
Puntingbabies
New Contributor

Internet relocation

Question: I recently moved to an apartment which appeared to have already been set up with what i needed to just plug my existing modem in and go. When i plugged and set everything up everything worked just fine with the exception of some slow internet speeds and connection problems here and there. I never contacted cox to advise. Could this be the reason why? I thought everything was just fine since I was able to plug in and get service. 

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  • NicholeC's avatar
    NicholeC
    Moderator
    Hello,

    Are you stating that you did not setup a transfer order? I'd like to take a look at the signal levels. Please send an email to cox.help@cox.com. Please include your full name, address, and the link to this thread.


    Thank you,