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Chris732's avatar
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Internet Promotions offer but not allowed to take

Been a 4 year customer and every year I have to call and get an extension to a promotion. This year Cox would not allow me to have a promotion.  They did offer me 3 dollars off a month discounted off their base price.  

So I was looking around on their website and noticed Cox Contour Flex and Internet Preferred 100 for $58.99 for 24 months. Chatted with 3 reps and was told it's only available for new customers. When I read the terms it says

Contour Flex with Internet Preferred expires 9/25/17 and is available online only to new and existing residential customers in Cox service areas. $58.99/month includes Cox Contour Flex TV with TV Starter channels and choice of one premium (HBO®, Cinemax®, Showtime® or STARZ®) and High Speed Internet Preferred 100. After 24 months, regular rates apply. See for current rates. Prices exclude installation/activation fees, equipment charges, inside wiring fees, additional outlets, taxes, surcharges (including $4.00 video Broadcast Surcharge and Regional Sports Surcharge $2.60-$6.00/mo. depending on Cox market) and other fees. Contour Flex allows viewing of live and subscription on demand programming on mobile devices and PCs in your home. A Cox digital receiver for viewing on your TV is optional and available for $4.99/month rental fee. Pay per view services not available with Contour Flex. A Cox-provided CableCARD™ together with a certified compatible CableCARD retail device may be used in lieu of a digital receiver for video service on your TV; prices and feature availability may vary.  A DOCSIS 3 modem is required to consistently receive optimal speeds for Preferred and higher tiers, and is strongly recommended for all other tiers. Uninterrupted or error-free Internet service, or the speed of your service, is not guaranteed. Actual speeds vary. See for complete Cox Internet Disclosures. Not all services and features available everywhere. A credit check and/or deposit may be required. Offer not combinable with other service offers. Other restrictions may apply.

Why is this promotion NOT being honored? 

2 Replies

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  • Hi Chris732, did you try the offer through online ordering or by speaking to an agent?
    As I read the offer it specifies "available online."

  • I will also reply to your Twitter message. I am locking this thread since this is not a technical issue.