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Knottedkreation's avatar
New Contributor

Internet order upgrade

I ordered the premier internet speed via the website it's been about 24hrs now and it still says processing and I still getting the old speed and I have the right router is it normal to take this long?

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  • DerrickW's avatar
    Valued Contributor
    We can check your account to see if there is a work order in place, we'll be able to check the status. Our email address is, please provide the name and address listed on the account as well as a link to this post.
  • Andrew_Wees's avatar
    Contributor III

    a person/cox rep has to input it into your cox account  it's not instant