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MrCoates's avatar
New Contributor

Internet keeps disconnecting every 20min-3 hours


I'm in Las Vegas, and my internet keeps disconnecting. Once I manually reboot the modem it comes back online just fine. Screenshots of Signal and logs can be found here:

Any help is appreciated

Cable model details:

Model Name: SB6141
Vendor Name: Motorola
Firmware Name: SB_KOMODO-
Boot Version: PSPU-Boot(25CLK)
Hardware Version: 7.0
Firmware Build Time: Feb 16 2016 11:28:04

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  • ChrisL's avatar
    Former Moderator

    Looking from this end the modem appears to be online with good signal levels being reported. Can you duplicate this issue without the router attached?