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kevinaubrie's avatar
kevinaubrie
New Contributor

Internet issues

Does anyone else have issues with intermittent internet connection, especially during "prime time"(8-9 AM and 5-8PM)? The limiting of data during these times is of course illegal, but I am experiencing it on a daily basis. I have had multiple calls to COX tech support, but they insist there are no issues and I need to pay more per month to fix the issue (just upgraded last month with no improvements). I have also been told it is most likely a problem with my modem because they do not recognize it (they supplied me with it, and have serviced and replaced it twice). If you are having the same issues, let me know how you fixed them.

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  • DannyS's avatar
    DannyS
    Moderator

    Hello,

    This appears as if you may need for someone to look into your account personally.  We can definitely be able to assist you with this.  Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the full service address with a link to this thread so we can get started.