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tidewaterskiff's avatar
New Contributor

Internet dropping every few minutes

23462 zip code.

Is this a local problem or my router messing up?

5 Replies

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  • ChrisL's avatar
    Former Moderator

    Looking from here it seems you're still using an older DOCSIS 2.0 modem that isn't compatible with the speeds you're subscribed to. I'd suggest looking into upgrading to a newer DOCSIS 3.0 modem will will also give you a free speed increase.

  • dwightl's avatar
    New Contributor
    I am in 70506 zip code. I experience dropped internet or extremely slow internet EVERY evening. I had a field tech come to my house who changed a coax junction and checked the signal strength, which he said was okay. He suggested that it must be my modem/ gateway, which was on the Cox approved list and less than a year old. Against my better judgement, I purchased a new modem and separate router, resgistered it with Cox, and I am STILL getting drops and slowdowns. My most recent was logging in to this page. I live on a dead end road. I suspect that Cox is either jimmying with the bandwidth or the lines can't handle the traffic. I'm out several bucks for a failed diagnosis. I'd really like an explanation as to what is going on because it is a regular and predictable occurrence.
  • ChrisL's avatar
    Former Moderator

    I looked from here and the modem appears to be online with good signal. Can you try signing into your account and testing the speeds there without the router?

  • Chelle's avatar
    New Contributor

    I'm in zip code 93013 and mine drops every few minutes too.  Its hard to get anything done. I bought the Netflix 6300 router from Cox.  It happens on my laptop and on my cell phone.  I unplug the router and plug it back in to get it back online if its off for a few minutes.  

    I am not tech savvy at all, so please go easy on me.  


  • DerrickW's avatar
    Valued Contributor
    Hi Chelle,

    Are you experiencing the same type of disconnects with wired devices?