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JuiceLee's avatar
JuiceLee
New Contributor

Internet dies nightly and modem has R.02 error before

We lose internet nightly and have to hard reset our modem. The line the modem is on comes right from the outside utility cox box so no splitting. Signal looks fine. Tried my multiple power outlets as well as bypassing modem.

I attached my logs and signal. MAC address scrambled for safety.

Downstream Bonding Channel Value
Channel ID 22   19   20   21  
Frequency 939000000 Hz  921000000 Hz  927000000 Hz  933000000 Hz 
Signal to Noise Ratio 36 dB  36 dB  36 dB  36 dB 
Downstream Modulation QAM256  QAM256  QAM256  QAM256 
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading 
5 dBmV   7 dBmV   6 dBmV   5 dBmV  

Upstream Bonding Channel Value
Channel ID 4   3   2   1  
Frequency 37300000 Hz  30800000 Hz  24300000 Hz  19400000 Hz 
Ranging Service ID 100  100  100  100 
Symbol Rate 5.120 Msym/sec  5.120 Msym/sec  5.120 Msym/sec  2.560 Msym/sec 
Power Level 39 dBmV  39 dBmV  37 dBmV  37 dBmV 
Upstream Modulation [3] 16QAM
[3] 64QAM
 		 [3] 16QAM
[3] 64QAM
 		 [3] 16QAM
[3] 64QAM
 		 [3] 16QAM
[3] 64QAM
 
Ranging Status Success  Success  Success  Success 

Signal Stats (Codewords)Bonding Channel Value
Channel ID 22   19   20   21  
Total Unerrored Codewords 500908058  500795689  500853166  500907392 
Total Correctable Codewords 11  14296  6762  0 
Total Uncorrectable Codewords

R02.0 No Ranging Response received - T3 time-out;CM-MAC=Xx:d9;CMTS-MAC=Xx60;CM-QOS=1.1;CM-VER=3.0;
Oct 03 2017 09:37:07 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=9xx:d9;CMTS-MAC=Xx60;CM-QOS=1.1;CM-VER=3.0;
Oct 03 2017 09:37:07 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=Xx:d9;CMTS-MAC=Xx:60;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot from SNMP ;CM-MAC=Xx:d9;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Oct 03 2017 08:47:11 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=Xx:d9;CMTS-MAC=Xx60;CM-QOS=1.1;CM-VER=3.0;
Oct 02 2017 19:09:41 5-Warning B301.2 Auth Reject - No Information;CM-MAC=Xxd9;CMTS-MAC=Xx60;CM-QOS=1.1;CM-VER=3.0;
Oct 02 2017 19:09:40 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=xx:d9;CMTS-MAC=Xx60;CM-QOS=1.1;CM-VER=3.0;
Oct 02 2017 19:09:28 6-Notice I401.0 TLV-11 - unrecognized OID;CM-MAC=Xxd9;CMTS-MAC=0xx60;CM-QOS=1.1;CM-VER=3.0;
Oct 02 2017 19:09:28 5-Warning Z00.0 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=Xx24:d9;CMTS-MAC=Xx60;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:15 6-Notice N/A Cable Modem Reboot due to power reset ;CM-MAC=94:xx;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Oct 02 2017 19:08:09 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=Xxd9;CMTS-MAC=Xx60;CM-QOS=1.1;CM-VER=3.0;
Oct 02 2017 16:00:17 6-Notice D106.0 DHCP Renew - lease parameters tftp file-^1/E97F9E73/161/001 modified;CM-MAC=Xxd9;CMTS-MAC=0xx:60;CM-QOS=1.1;CM-VER=3.0;
Oct 02 2017 14:51:27 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=Xxd9;CMTS-MAC=0xx60;CM-QOS=1.1;CM-VER=3.0;
Oct 02 2017 09:48:36 3-Critical T05.0 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=94:xxd0:d9;CMTS-MAC=0xx60;CM-QOS=1.1;CM-VER=3.0;
Oct 02 2017 09:12:05 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=Xx24:d9;CMTS-MAC=Xx:fd:60;CM-QOS=1.1;CM-VER=3.0;
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  • DannyS's avatar
    DannyS
    Moderator

    The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High Speed Internet services with other customers. This appears as if you may need for someone to look into your account personally.  We can definitely be able to assist you with this.  Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the full service address with a link to this thread so we can get started.